Terms & Conditions
1. Making a Booking
In order to make a reservation, please send a deposit of £50.00 per person. On receipt of this, we will arrange accommodation and send you details, together with an invoice for the cost balance of the holiday. The balance is payable at least one month before the start of the holiday. If the booking is made less than one month before the start of the holiday, you should pay the full amount at the time of making the booking. For details of how to pay, see the Booking page.
2. Changes to Bookings & Cancellations
2.1 Changes to Bookings
i) Client changes - we understand that clients may, at times, wish to change their booking and we will endeavour to accommodate any such requests. Any changes we agree to will result in an Amendment Fee of £15 per person. For example, additional charges will be incurred for changes to;
- Length of stay
- Room Type
- Group size (increase or decrease)
ii) Other Changes - Although unlikely, it may be necessary to make unavoidable changes to the booking.
a) Make Tracks is entitled to make non material changes to the contract, however, for any changes of a material nature, the client will have the option to accept such changes, accept an alternative equivalent option or receive a full refund, unless categorised as an event of Force Majeure (see clause 5). If the client accepts an alternative/substitute holiday of a lower value, the client will be reimbursed with the difference between the higher and lower prices.
b) If an event of Force Majeure makes it impossible for the client or the company to fulfil any material obligation, the relevant party will be excused performance. The client, however, will not be excused performance where the event is covered by standard personal travel insurance readily available in the market.
Cancellations must be notified in writing. In the event of a cancellation; .
i) The deposit will be forfeited
ii) Where cancellation is received 7 days or less before the start of the holiday, the full cost will be charged and there will be no refund. 25% of the total cost will be refunded for cancellations received between 21 days and 7 days before the holiday start date.
You are responsible for your own safety when walking. It is essential that you are properly equipped and clothed for walking in Scotland, and that you have the appropriate map (whether or not supplied by Make Tracks) and a compass and know how to use them. Advice on safety in the Scottish Hills is normally contained in in a Holiday Information Pack that we will provide for you before you start walking. If for any reason this is not included in your Holiday Information Pack, please contact us and we will arrange for you to get a copy.
Personal Insurance - In order to be protected against a number of unforeseen circumstances which may result in clients and individual group members cancelling their walking holiday, it is extremely important for all our clients to have their own appropriate personal travel and health insurance. By entering in to contract, you are deemed to have warranted that all group members are covered by a standard travel insurance package.
5. Force Majeure & Liability
i) Force Majeure - Make Tracks cannot be held liable or responsible for any loss or damage incurred as a result of such events deemed beyond our reasonable control, including but not limited to acts of God, war, strikes or labour disputes, embargoes, government orders or any other force majeure event.
ii) Liability - Make Tracks cannot accept liability for death, injury, or loss or damage to property during the course of the holiday.
6. Health & Fitness
Make Tracks cannot accept responsibility for death, injury or illness to clients who partake in any walking holiday organised by the company.
By entering into the contract, the client is deemed to have confirmed that all group members:
i) Understand the nature of their chosen walking holiday as stipulated within the route synopsis on the website and through any direct communication with Make Tracks
ii) Take reasonable steps to ensure they are at a level of health and fitness which is deemed suitable for walking long distances, as set by the daily itinerary within their chosen holiday.
iii) Possess the relevant walking and outdoor experience in order to complete each day in the most safe, sensible and responsible way possible.
7. Getting to the start and from the finish of your holiday.
You are responsible for getting to the start and from the finish of your holiday. While Make Tracks is happy to offer advice on travel on our web site and by other means, Make Tracks accepts no responsibility for failure of your travel arrangements.
Make Tracks reserves the right to alter any of these conditions of booking before accepting a reservation.
i) Should the client have any complaints surrounding their holiday, contact should be made to us in writing; or other appropriate method relevant to the circumstances, at the earliest possible date or time.
ii) The company will make prompt efforts to resolve any situation in a timely manner, particularly when deemed to be a time critical issue, e.g. any incident which occurs during the holiday.
iii) If a complaint arises from the services provided by another party during the course of the holiday, the consumer is obliged to contact the provider of the relevant service in the first instance with a view to resolving the complaint in a timely manner.
Last Update: November 2017